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This author(s) on 'Google books'
Hernon, Peter
Altman, Ellen
This author(s) on 'Google scholar'
Hernon, Peter
Altman, Ellen
Assessing service quality : satisfying the expectations of library costumers / Peter Hernon and Ellen Altman
0838934897
Assessing service quality : satisfying the expectations of library costumers / Peter Hernon and Ellen Altman
155864
AUTHOR(S):
Hernon
,
Peter
Altman, Ellen
PUBLICATION:
Chicago ; London : American Library Association, 1998
PHYS.DESCRIP.:
XVII, 243, [2] p. ; 28 cm
NOTES:
. - Contém bibliografias e índice
ISBN:
0-8389-3489-7
SUBJECTS:
Bibliotecas -- Avaliação da performance
UDC:
02
CALL NUMBER(S):
BAD 567
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BAD 567
0
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