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 2 titles matched: Bibliotecas -- Avaliação da performance
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                            1.
        
Assessing service quality : satisfying the expectations of library costumers / Peter Hernon and Ellen Altman. Chicago ; London : American Library Association, 1998. ISBN 0-8389-3489-7.
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Call Number(s): BAD 567
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                            2.
        
Measuring quality : performance measurement in libraries / Roswitha Poll, Peter te Boekhorst. 2nd revised ed.. München : K.G.Saur, 2007. ISBN 978-3-598-22033-3.
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Call Number(s): BAD 652
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